Customer Liaison Officer

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Forefront Utilities
August 31, 2021
Erith, south-east London, United Kingdom
Job Type


Job description

Forefront Utilities is a leading utility services provider in the South East and is currently recruiting a Customer Liaison Officer to join the team within our Erith Depot with an immediate start available.

Location: Erith, Kent


· Being the first point of contact, to all customers

· Speaking to customers on site – before/during and after the works.

· Site Meetings with LA/SGN/ Planners/TfL and Project Manners to look at the planning of works and assess the customer impact.

· Investigating insurance claims.

· Performance Data monthly for CSAT.

· Complaint and Enquiry resolution.

· Performance Meetings and producing the data for this including complaints/enquires and CSAT.

· Letters Lists for permits.

· Resident notification letters – interruptible and non-interruptible.

· Training sessions around customer for staff.

· Project Managers meetings weekly.

· Supporting teams with customer issues on site.

· Planning meeting weekly with SGN.

· Organise and attend customer engagement events.

· Manage and update the customer database.


  • 1 Year Customer service experience (preferred)
  • Full Clean Driving License

Monday to Friday 8am – 5pm

Job Types: Full-time, Contract

Salary: £22,000.00 per year

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