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    Customer Administrator

    Job Type:

    Temporary

    Posted:

    Location(s):

    Essex

    Job Description:

    Ferns Group are a family run business with over 25 years’ experience as an established Utilities and Reinstatement company, specialising in Telecoms Civils, and tailored reinstatement services.

    Our Mission is “to be the preferred choice in our field by adding value to our business partners without compromise to quality, safety or the environment.”​

    Overview
    We are seeking a highly organised and communicative Administrator to join our team. The successful candidate will be responsible for managing various administrative tasks, supporting daily operations, and ensuring smooth communication across departments.

    Job Purpose

    To organise and coordinate follow-up works after gas jobs, ensuring painters and carpenters are scheduled efficiently and that communication between teams runs smoothly.

    Key Responsibilities

    • Manage and organise painter and carpenter diaries.
    • Book and issue call-out appointments.
    • Liaise with painters, carpenters, gas engineers, the call-out supervisor and internal teams.
    • Manage follow-up works after gas jobs logged by the Customer Liaison Officer.
    • Track jobs, chase progress, and ensure works are completed on time.
    • Update systems and keep accurate records.
    • Escalate any issues or delays when needed.

    Skills & Experience

    • Good organisational skills and attention to detail.
    • Confident communicator.
    • Able to manage multiple tasks and priorities.
    • Basic IT and system skills.

    Personal Qualities

    • Organised and reliable
    • Proactive and supportive team member
    • Customer-focused
    • Experience in scheduling, coordination, or admin roles.

    This role is ideal for motivated individuals seeking a dynamic environment where organisational skills and multilingual communication are valued.

    Job Type: Fixed term contract

    Contract length: 6 months

    Benefits:

    • Free parking
    • On-site parking

    Ability to commute/relocate:

    • Romford RM4 1HL: reliably commute or plan to relocate before starting work (required)

    Ferns Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities, including working with the prison service, and are opposed to discrimination on any grounds.

    All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.