Customer Liaison Officer

Home / Customer Liaison Officer
Forefront Utilities
August 31, 2021
Erith, south-east London, United Kingdom
Job Type


Job description

Forefront Utilities is a leading utility services provider in the South East and is currently recruiting a Customer Liaison Officer to join the team within our Erith Depot with an immediate start available.

Location: Erith, Kent


· Being the first point of contact, to all customers

· Speaking to customers on site – before/during and after the works.

· Site Meetings with LA/SGN/ Planners/TfL and Project Manners to look at the planning of works and assess the customer impact.

· Investigating insurance claims.

· Performance Data monthly for CSAT.

· Complaint and Enquiry resolution.

· Performance Meetings and producing the data for this including complaints/enquires and CSAT.

· Letters Lists for permits.

· Resident notification letters – interruptible and non-interruptible.

· Training sessions around customer for staff.

· Project Managers meetings weekly.

· Supporting teams with customer issues on site.

· Planning meeting weekly with SGN.

· Organise and attend customer engagement events.

· Manage and update the customer database.


  • 1 Year Customer service experience (preferred)
  • Full Clean Driving License

Monday to Friday 8am – 5pm

Job Types: Full-time, Contract

Salary: £22,000.00 per year

Drop files here browse files ...

Related Jobs

Purchase Ledger Clerk   Maidstone, Kent, United Kingdom
August 31, 2021
Grab Drivers   Stanwell Moor, Surrey, United Kingdom
August 31, 2021
Reinstatement Supervisor   Stanwell Moor, Surrey, United Kingdom
August 31, 2021

Are you sure you want to delete this file?