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    Fleet Service Advisor

    Job Type:

    Full time




    Job Description:

    Ferns Group are a family run business with over 25 years’ experience as an established Utilities and Reinstatement company, specialising in Telecoms Civils, and tailored reinstatement services.

    Our Mission is “to be the preferred choice in our field by adding value to our business partners without compromise to quality, safety or the environment.”​

    As a Fleet Service Advisor, you will be responsible for ensuring the smooth operation and maintenance of our company’s large fleet of vehicles. You will serve as the primary point of contact for fleet-related inquiries, scheduling maintenance and repairs, and coordinating with internal departments and external service providers to ensure timely and cost-effective solutions.

    Responsibilities include:

    Fleet Maintenance Coordination;

       – Schedule routine maintenance, inspections, and repairs for all fleet vehicles.

       – Coordinate with technicians, and service providers to ensure timely completion of maintenance tasks.

       – Monitor service records and ensure compliance with preventive maintenance schedules.

       – Prioritise maintenance needs based on vehicle usage, safety concerns, and operational requirements.

    Vehicle Diagnosis and Troubleshooting;

       – Assess vehicle issues reported by drivers and conduct initial diagnosis to determine the required repairs.

       – Communicate vehicle diagnostics and recommended repair solutions to relevant stakeholders.

       – Coordinate with Technicians to address complex or specialised repair needs.

    Documentation and Reporting;

       – Maintain accurate records of fleet maintenance activities, including service history, repairs, and costs.

       – Generate reports on fleet performance, maintenance expenses, and compliance with regulatory requirements.

       – Assist the Workshop Manager to analyse data to identify trends, areas for improvement, and cost-saving opportunities.

    Vendor Management;

       – maintain good working relationships with external service providers, including specialist automotive providers and parts suppliers.

    Safety and Compliance;

       – Ensure fleet vehicles comply with regulatory requirements, including emissions standards, safety inspections, and licensing.

       – Implement and enforce safety protocols and procedures for vehicle operation and maintenance.

     What you will need;

    -technical or manufacturer training is an advantage but not essential.

    – Proven experience in fleet management, automotive repair, or a related field.

    – Good knowledge of maintenance procedures.

    – Excellent Organisational and communication skills.

    – Proficiency in computerised maintenance management systems and/or fleet management software.

    – Ability to multitask, prioritise workload, and work effectively under pressure.

    – Attention to detail and commitment to accuracy in record-keeping and documentation.

    -flexible approach to work to accommodate fleet maintenance needs and emergency repairs.

    – Valid UK full driver’s license and no more than 6 penalty points .

    Working Hours;

    45 hours per week between 6am and 5pm, Monday to Friday

    Ferns Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities, including working with the prison service, and are opposed to discrimination on any grounds.

    All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.