Careers

Join a dynamic team that are working hard today to leave an indelible mark on the landscape of tomorrow.

Apply


    Quality & Compliance Coordinator

    Job Type:

    Full time

    Posted:

    Location(s):

    Kent
    Essex

    Job Description:

    Ferns Group are a family run business with over 25 years’ experience as an established Utilities and Reinstatement company, specialising in Telecoms Civils, and tailored reinstatement services.

    Our Mission is “to be the preferred choice in our field by adding value to our business partners without compromise to quality, safety or the environment.”​

    Job Summary
    As a Quality and Compliance Coordinator, you will be responsible for managing the daily defect activity within the operations department, and will report directly to the Quality and Compliance Manager.

    You will provide support to both operations and street works and escalate any matters to the Quality & Compliance Manager.

    This role can be based at either our Pitsea office or Wrotham office.

    Responsibilities

    • Manage the daily defect reviews
    • Ordering specialist materials
    • Assess TM requests
    • Oversee the remedial and interim-permanent reinstatement
    • Liaise with local authorities and handle escalations
    • Invoice reconciliation and cost monitoring
    • Liaising with management teams on contract and with traffic management suppliers
    • Building and maintaining good working relationships with our clients across all sectors
    • Production of KPI and performance reporting, presentation internally and externally.

    Requirements

    Essential

    • Experience in an operational role in utilites, highways, telecoms or construction
    • Strong working knowledge of SROH and NRSWA
    • Proficient with material ordering and team allocation
    • Excellent planning, scheduling, and organisational skills
    • Strong communication skills with confidence liaising with authorities and operational teams
    • High attention to detail and ability to manage multiple deadlines
    • Competence using MS Excel, project planning tools, or scheduling systems

    Desirable

    • NRSWA Supervisor or NRSWA Coordinator certification
    • Experience coordinating traffic management requirements

    Key Attributes

    • Conscientious and willing to develop personally
    • Team player – happy to assist colleagues and considerate of others
    • Great attention to detail
    • Great verbal and written communication skills
    • Ability to problem solve and work using own initiative

    Pay: Up to £35,000 per annum depending on experience
    40 hours per week

    Benefits:

    • Free parking
    • Life insurance
    • On-site parking
    • Referral programme

    Ferns Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities, including working with the prison service, and are opposed to discrimination on any grounds.

    All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.